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This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the products (“Products”) listed on our website www.sustainablyu.com (“our site” or “Website”) to you. Please read these terms and conditions (“General Conditions of Sale”) carefully before ordering any products from our site. You should understand that by ordering any of our Products, you agree to be bound by these General Conditions of Sale. 


You should print a copy of these General Conditions of Sale for future reference.


By placing your order, you accept these general conditions of sale. Please understand that if you refuse to accept these General Conditions of Sale, you will not be able to order any Products from our site. Once you will accept the following General Conditions of Sale, you will be defined hereinafter also as “Clients” or “Client” or “you”.


  1. Information about us 


www.sustainablyu.com is a site owned and operated by Sustainably You LLC. with company registration number 02398796, license number 1407412, and email address to contact us customercare@sustainablyu.com .


  1. Acceptance of Terms 


By accessing, browsing, or using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please refrain from using the website.


  1. Modifications to the Terms


We reserve the right to update or modify these Terms at any time without prior notice. Any changes will be effective immediately upon posting. Your continued use of the website following the posting of changes constitutes your acceptance of those changes.


  1. Intellectual Property 


All content on this website, including text, images, logos, graphics, designs, and other material, is owned by or licensed to Sustainably You LLC. Unauthorized use of this content is prohibited.


  1. Trademarks


All trademarks, service marks, and trade names of Sustainably U used on the website are proprietary to Sustainably U or its licensors.


  1. Use of the Website


You agree to use the website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else’s use and enjoyment of the website.


  1. User Accounts


When creating an account, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account and password and for any activities under your account. 


  1. Prohibited Activities


You agree not to:

  1. Use the website for any unlawful or fraudulent purpose.

  2. Attempt to interfere with the website’s functionality.

  3. Upload or transmit viruses or malicious code.

  4. Engage in any activity that violates third-party rights.


  1. Your status


By placing an order through our site, you warrant that:

  1. You are legally capable of entering into binding contracts;

  2. You are at least 18 years old;

  3. You are purchasing the Products for your own personal and non-business use; and

  4. Any personal data that we gather concerning you shall be used only in accordance with our “Privacy Policy"


  1. Product Descriptions and Availability


We strive to provide accurate information on our products. However, we do not warrant that product descriptions or other content on the website are error-free. Product availability is subject to change without notice.


  1. Availability and product’s information: 


  1. Information on Products (along with the relevant Product codes) and relevant prices are available on our site. 

  2. The Products available on our site are a selection of items normally available in stores; however, we does not provide any warranty to the Client relating to the availability in the stores of the Products available on the Website. Furthermore, we do not guarantee that any of the Products shown on our site will be in stock. Pictures of the Products displayed on our site may not correspond entirely to their actual appearance; the Client shall therefore rely exclusively on the description of the Products and their characteristics as mentioned in our site.

  3. our site reserves the right at any time to limit quantities and/or type of Products available on the Website. The style, models and colors of the Products described may be changed without notice. During the purchasing process, an automatic response will inform the Client if the order cannot be processed due to the unavailability of the ordered Product; our site is not liable towards the Client in case of unavailability of the Product.

  4. The maximum number of pieces for each Product included by the Client in the order proposal is five pieces for SKU and twenty-five pieces for each Purchase Order.  

  5. In no case DROP shall be liable for errors occurred due to failure of the Client’s connection to the Website. Furthermore, DROP will not take any responsibility in regard to the Client under the following circumstances, regardless of the reason for the damages, the cause, the nature of the damages, or the results:

    1. any damages caused by the suspension or stoppage of the operation of our site;

    2. any damages resulting from a third party hacking our site and changing the information that it provides.



  1. Pricing and Payment

All prices displayed on the website are in AED/ Dollars and are exclusive of taxes unless otherwise stated. Payment must be made in full at the time of order through our approved payment methods.


  1. Shipping and Delivery

We aim to dispatch products within the timeframe specified during purchase. However, delivery times may vary depending on your location. Sustainably U is not responsible for delays caused by third-party carriers or customs clearance.


  1. Returns and Refunds

We offer returns and refunds in accordance with our [Return Policy](link to return policy). Please review this policy for details on how to initiate a return.


  1. Limitation of Liability: To the fullest extent permitted by law, Sustainably U will not be liable for any damages arising from the use of this website or the purchase of products from us, including but not limited to indirect, incidental, or consequential damages. 


  1. Indemnification

You agree to indemnify, defend, and hold harmless Sustainably U and its affiliates from any claims, liabilities, damages, or expenses arising out of your use of the website or violation of these Terms.


  1. Privacy Policy

Our use of your personal information is governed by our [Privacy Policy](link to privacy policy). By using the website, you consent to the collection and use of your data as described in the policy.


  1. Governing Law

These Terms are governed by the laws of Dubai, UAE. Any disputes arising from these Terms or your use of the website will be subject to the exclusive jurisdiction of the courts of Dubai, UAE.


  1. Transfer of rights and obligations

The contract between you and us is binding on you and us and on our respective successors and assigns. You may not transfer, assign, charge or otherwise dispose of a contract, or any of your rights or obligations arising under it, without our prior written consent. We may transfer, assign, charge, sub-contract or otherwise dispose of a contract, or any of our rights or obligations arising under it, at any time during the term of the contract.


  1. Events outside our control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control (Force Majeure Event).  

A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

  1. Strikes, lock-outs or other industrial action.

  2. Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.

  3. Fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic or other natural disaster.

  4. Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

  5. Impossibility of the use of public or private telecommunications networks.

  6. The acts, decrees, legislation, regulations or restrictions of any government.

  7. Our performance under any contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the contract may be performed despite the Force Majeure Event.


  1. Waiver

    1. If we fail, at any time during the term of a contract, to insist upon strict performance of any of your obligations under the contract or any of these General Conditions of Sale, or if we fail to exercise any of the rights or remedies to which we are entitled under the contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. 

    2. A waiver by us of any default shall not constitute a waiver of any subsequent default.

    3. No waiver by us of any of these General Conditions of Sale shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.


  1. Severability 

If any of these General Conditions of Sale or any provisions of a contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

  1. Entire agreement

    1. These General Conditions of Sale and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

    2. We each acknowledge that, in entering into a contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such contract except as expressly stated in these General Conditions of Sale.

    3. Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any contract (unless such untrue statement was made fraudulently) and the other party´s only remedy shall be for breach of contract as provided in these General Conditions of Sale.




  1. Our right to vary these general conditions of sale

    1. We have the right to revise and amend these General Conditions of Sale from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements, and changes in our system's capabilities.  

    2. You will be subject to the policies and General Conditions of Sale in force at the time that you order Products from us, unless any change to those policies or these General Conditions of Sale is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these General Conditions of Sale before we send you the shipping confirmation (in which case we have the right to assume that you have accepted the change to the General Conditions of Sale, unless you notify us to the contrary within seven working days of receipt by you of the Products).


  1. Links

When creating a link to our site, we may decline the link depending on the content of the website being linked from and the method of that link. Furthermore, SMC in no way guarantees the content of any sites to which it is linked and bears no responsibility at all for any damages incurred by a site that is linked to.


Contact Information: If you have any questions about these Terms, please contact us at:Email: customercare@sustainablyu.com, Phone Number: +971 50 581 9355